[ARCHIVED CATALOG] 2018-2019 Undergraduate Academic Catalog 
    
    Dec 26, 2024  
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[ARCHIVED CATALOG] 2018-2019 Undergraduate Academic Catalog [ARCHIVED CATALOG]

IHT 210 - Guest Service Management

3 credits
Prerequisite(s): IHT 120 
As hospitality managers it is important to understand that the goal of hospitality is to create experiences for our guests.  Guest service is an essential component of the guest experience.   This course will examine the principles of service excellence as well as the skills required to create a service culture of excellence in any hospitality organization. 


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