[ARCHIVED CATALOG] 2013-2014 Undergraduate Academic Catalog

Jan 15, 2025

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[ARCHIVED CATALOG] 2013-2014 Undergraduate Academic Catalog [ARCHIVED CATALOG]

IHT 210 - Guest Service Management

3 credits

Prerequisite(s): IHT 120 - Introduction to Hospitality Management
As hospitality managers it is important to understand that the goal of hospitality is to create experiences for our guests, not just provide good service. Guest service is an essential component of the guest experience. Understanding the skills needed to provide service excellence is a must for all future hospitality managers. This course will provide the knowledge needed to understand the importance of service excellence as well as the skills to create a service culture of excellence in any hospitality organization.