IHT 345 - Hotel and Resort Operations

3 credits

 
Hotel and resort operations have many unique aspects.  From the characteristic of perishability to the heavy dependency on labor, these aspects much be managed appropriately for success.  This course focuses on these aspects and many more that present challenges and opportunities for managers of these types of facilities.  Some of these challenges and opportunities include the move to 'asset light', the supply of accommodation, the challenges presented by social media and the collaborative economy to the hotel market, and the spas and other resort amenities. International case studies illustrating examples of practice in the industry are examined as well.